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Refund and Replacement  Policy

At Mama Bear Herbal Clinic, we are dedicated to ensuring the satisfaction and well-being of our customers. We understand that sometimes products may not meet expectations, and in such cases, we offer replacements rather than refunds.

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Replacement Eligibility:

  • Time Frame: You may request a replacement for any product within 10 days of receipt.

  • Condition: Products must be in their original condition. We only replace items if they are defective or damaged.

  • Exceptions: Perishable goods or used products, and personal care items are not eligible for replacement.

Replacement Process:

  • Contact Us: To initiate a replacement, please contact our customer service team at hello@mamabearherbal.clinic. Include your order number, the item(s) you wish to replace, and the reason for the request.

  • Shipping Returns: You may be responsible for the cost of returning the product to us, depending on the reason for the replacement. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of your returned item.

Processing Replacements:

  • Inspection: Once we receive your item, we will inspect it and notify you of the status of your replacement request.

  • Approval: If your replacement is approved, we will send you a new item at no additional cost.

Questions:

Governing Law and Jurisdiction:

  • This Refund Policy is governed by the laws of England and Wales and is subject to the jurisdiction of the courts in that location.

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